Exchange & Return
Wrong size, or not quite right after all? You handle everything in your profile, at your order, in a few clicks.
- 14 days to return or exchange, from the day you receive it
- Money back once your parcel has arrived and been checked
How it works
- Log in with the e-mail address you used for your order. No need to register: we send you a code.
- Manage order Choose the order you received and the item you want to send back.
- Exchange or refund Ask for another size or for your money back, and tell us why.
- Send the parcel The way you chose: the courier collects it, or you take it to a pickup point.
Return methods and fees
Returning from: United States
| Return method | Fee | How it works |
|---|---|---|
 DHL Express
|
$15 | The courier collects it from the address you give |
We deduct the return fee from the amount we refund. Prices include VAT.
Exchange
Need another size? Request the exchange under “Manage order”: choose the item and the new size. The exchange is free, at the same price. If the size you want is out of stock right now, you can ask for your money back instead.
Want another colour or a different item? Order it again, separately from the return.
Refund
We refund the amount once your parcel has arrived and been checked.
Missed the 14 days?
If, for example, you were travelling and can only send it back later, you can request a late return under “Manage order”, with a short explanation. We review every request individually.