Legal information

Terms and Conditions

Effective from 9 October 2026

These General Terms and Conditions (hereinafter: Terms) set out the terms of purchasing in the vivienvance.com online store (hereinafter: online store). By placing an order in the online store, you accept the Terms. Please read them carefully before ordering.

1. Operator details

  • Company name: Vivien Vance S.R.L.
  • Registered office and place of complaint handling: 410583 Oradea, jud. Bihor, Str. S. Vavilov nr. 8, Romania
  • Trade Register number: J5/286/2017 (EUID ROONRC.J2017000286055)
  • Tax identification number (CUI): RO37077259 (VAT payer)
  • E-mail: contact@vivienvance.com
  • Phone: +40 359 630 008
  • Hosting provider: WebOrigo Magyarország Zrt., 1027 Budapest, Bem József utca 9. fszt., info@weborigo.hu; server: Aruba S.p.A., Via San Clemente 53, 24036 Ponte San Pietro, Italy
  • Language of the contract: the language in which you place your order (Romanian, Hungarian or English)

The Romanian online store (vivienvance.com, prices in RON) is operated by Vivien Vance S.R.L.; the products are manufactured by Vivien Vance Kft. (Budapest, Hungary), a company of the same group.

2. General provisions

The contract is governed by Romanian law, in particular the Civil Code (Law no. 287/2009), Law no. 365/2002 on electronic commerce, Government Emergency Ordinance (OUG) no. 34/2014 on consumer rights in contracts concluded with professionals and Government Emergency Ordinance (OUG) no. 140/2021 on certain aspects concerning contracts for the sale of goods. The mandatory provisions of consumer protection legislation apply regardless of the Terms, including the mandatory rules of the country where the consumer resides.

The contract is concluded electronically and qualifies as a written contract; the operator archives it and sends you the order details in the confirmation e-mail. The contract does not refer to any code of conduct.

3. Products and prices

In the online store we offer women's clothing (in particular swimwear, sportswear and elegant wear) and accessories. The product page shows the product description, price, available sizes and colours. Product photos are for illustration only; colours may differ slightly depending on your display.

Prices are shown in Romanian lei (RON) and include VAT (TVA). The delivery fee is not included in the product price; you will see it at checkout before placing your order. If the online store displays an obviously incorrect price (for example 0 RON or a price significantly different from the usual price), the operator is not obliged to deliver the product at the incorrect price; in such cases it will offer to fulfil the order at the correct price or to cancel the order free of charge.

4. How to order

  • Select the product, size and colour, then add it to your cart.
  • At checkout, enter your delivery and billing details. Registration is not required; you can also order as a guest.
  • Choose a delivery method and a payment method. Before your order is submitted, checkout summarises the products, the delivery fee and the total amount payable.
  • Before submitting your order, you can check and correct your details. By clicking the “Place order” button (which entails an obligation to pay), your order is submitted.
  • We will confirm receipt of your order by e-mail. If this confirmation does not arrive within 48 hours, you are released from your offer.

5. Payment

At checkout you can choose from the payment methods available in your country: bank card (online, on a secure payment page), Apple Pay, Google Pay, Revolut Pay and, for certain delivery methods, cash on delivery. Card payments are processed by Stripe and Revolut; your card details are never passed on to the operator. Details: Payment.

6. Delivery

Orders are processed on business days. You will see the delivery methods available in your country of delivery, their fees and estimated delivery times at checkout, before placing your order; they apply to your order as valid at the moment it is placed. Details: Delivery.

On receipt, check that the parcel is intact. If the parcel is damaged, ask the courier to draw up a report. If you do not accept the ordered product and do not indicate an intention to withdraw either, the operator may claim its documented costs resulting from the breach of contract (in particular the delivery and return shipping fees).

7. Right of withdrawal

As a consumer, you may withdraw from the contract without giving any reason within 14 days of receiving the product — or, for several products, the product delivered last —, in accordance with OUG no. 34/2014. You may also exercise your right of withdrawal before receiving the product.

You can notify us of your withdrawal in your profile, at the order (Manage order), or by an unequivocal statement sent to the contact details given in section 1; you may also use the model form below for this. You must send the products back within 14 days of notifying us of your withdrawal. You bear the direct cost of returning the products (in Romania, the cost of returning equals the delivery fee); the available methods and fees are listed on the Exchange & Return page.

Within 14 days of your withdrawal, we will refund the full purchase price and the delivery fee (up to the fee of the cheapest delivery method), using the same means of payment as the original transaction, unless we expressly agree otherwise. We may withhold the refund until we have received the products back or until you have supplied evidence of having sent them back. You are liable for any diminished value of the products resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

The right of withdrawal applies to all products in the online store, including swimwear.

Model withdrawal form

To: Vivien Vance S.R.L., 410583 Oradea, jud. Bihor, Str. S. Vavilov nr. 8, contact@vivienvance.com
I hereby give notice that I withdraw from my contract of sale of the following goods: …
Ordered on / received on: …
Name of consumer: …
Address of consumer: …
Signature of consumer (only if this form is notified on paper): …
Date: …

8. Exchange

We offer exchanges voluntarily, independently of your right of withdrawal: you can request an exchange in your profile, at the order (Manage order), if you would like to exchange the product for a different size or a different product.

  • Within 14 days of receipt, we exchange without any reason being given.
  • Within 30 days of receipt, we exchange if you state the reason for the exchange.
  • The cost of an exchange equals the delivery fee for the country concerned; in Romania, exchanges are handled via GLS.

9. Legal guarantee and product liability

Legal guarantee of conformity

In accordance with OUG no. 140/2021, we are liable for any lack of conformity of the product which exists at the time of delivery and becomes apparent within 2 years of delivery. In the event of a lack of conformity, you may request that the product be brought into conformity by repair or replacement or, if this is not possible, a proportionate price reduction or termination of the contract.

Liability for defective products

The producer is liable for damage caused by a defective product under Law no. 240/2004 on the liability of producers for damage caused by defective products. The producer of our products is Vivien Vance Kft. (Hungary); you may also submit such claims to us, and we will forward them to the producer.

Commercial guarantee

We do not offer a commercial guarantee in addition to the legal guarantee. The European Union's information on the legal guarantee: Legal guarantee.

10. Complaints and legal remedies

You can submit your complaint as described on the Complaints page. We reply to complaints within 30 days.

If we reject your complaint or it is not resolved, you may turn to the consumer protection authority, an alternative dispute resolution entity or the competent court:

  • ANPC — National Authority for Consumer Protection (Autoritatea Națională pentru Protecția Consumatorilor): anpc.ro
  • Alternative dispute resolution (SAL): anpc.ro/ce-este-sal

If you live in another Member State of the European Union, the European Consumer Centre in your country of residence can also help you resolve the dispute free of charge: European Consumer Centres Network (ECC-Net).

11. Copyright

The content of the online store — in particular texts, photos, videos, graphics and the logo — is protected by copyright and may not be copied or used without the operator's prior written permission.

12. Data processing

The processing of personal data is governed by the Privacy Policy.

13. Final provisions

The operator may amend the Terms unilaterally; amendments apply to orders placed after their publication. If any provision of the Terms is invalid, this does not affect the validity of the other provisions.