Legal information

Terms and Conditions

Effective from 9 October 2026

These General Terms and Conditions (GTC) set out the terms of purchasing in the vivienvance.com online store (hereinafter: online store). By placing an order in the online store, you accept the GTC. Please read them carefully before ordering.

1. Operator details

  • Company name: Vivien Vance Kft.
  • Registered office and place of complaint handling: 1188 Budapest, Kisfaludy utca 174.
  • Premises (production, warehouse): 2360 Gyál, Temesvári u. 33.
  • Company registration number: 01-09-977347 (registered by the Company Registry Court of the Metropolitan Court of Budapest)
  • Tax number: 23771884-2-43, EU VAT number: HU23771884
  • E-mail: contact@vivienvance.com
  • Phone: +36 1 408 8476
  • Hosting provider: WebOrigo Magyarország Zrt., 1027 Budapest, Bem József utca 9. fszt., info@weborigo.hu; server: Aruba S.p.A., Via San Clemente 53, 24036 Ponte San Pietro, Italy
  • Language of the contract: the language in which you place your order (Hungarian, English, German, French, Italian, Czech or Slovak)

The Romanian market (vivienvance.com, RON) is served by VIVIEN VANCE S.R.L. under its own terms and conditions.

2. General provisions

The contract is governed by Hungarian law, in particular Act V of 2013 on the Civil Code (Ptk.), Act CVIII of 2001 on Electronic Commerce Services (Elker. tv.) and Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses. The mandatory provisions of consumer protection legislation apply regardless of the GTC, including the mandatory rules of the country where the consumer resides.

The contract is concluded electronically and qualifies as a written contract; the operator files it and sends you the order details in the confirmation e-mail. The contract does not refer to any code of conduct.

3. Products and prices

In the online store we offer women's clothing (in particular swimwear, sportswear and elegant wear) and accessories. The product page shows the product description, price, available sizes and colours. Product photos are for illustration only; colours may differ slightly depending on your display.

Prices are gross amounts in the currency of the selected online store and include value added tax. The delivery fee is not included in the product price; you will see it at checkout before placing your order. If the online store displays an obviously incorrect price (for example HUF 0 or a price significantly different from the usual price), the operator is not obliged to deliver the product at the incorrect price; in such cases it will offer to fulfil the order at the correct price or to cancel the order free of charge.

4. How to order

  • Select the product, size and colour, then add it to your cart.
  • At checkout, enter your delivery and billing details. Registration is not required; you can also order as a guest.
  • Choose a delivery and payment method. Before your order is submitted, checkout summarises the products, the delivery fee and the total amount payable.
  • Before submitting your order, you can check and correct your details. By clicking the “Place order” button (which entails an obligation to pay), your order is submitted.
  • We will confirm receipt of your order by e-mail. If this confirmation does not arrive within 48 hours, you are released from your offer.

5. Payment

At checkout you can choose from the payment methods available in your country: bank card (online, on a secure payment page), Apple Pay, Google Pay, Revolut Pay and, for certain delivery methods, cash on delivery. Card payments are processed by Stripe and Revolut; your card details are never passed on to the operator. Details: Payment.

6. Delivery

Orders are processed on business days. You will see the delivery methods available in your country of delivery, their fees and estimated delivery times at checkout, before placing your order; they apply to your order as valid at the moment it is placed. Details: Delivery.

On receipt, check that the parcel is intact. If the parcel is damaged, ask the courier to draw up a report. If you do not accept the ordered product and do not indicate an intention to withdraw either, the operator may claim its documented costs resulting from the breach of contract (in particular the delivery and return shipping fees).

7. Right of withdrawal

As a consumer, you may withdraw from the contract without giving any reason within 14 days of receiving the product — or, for several products, the product delivered last. You may also exercise your right of withdrawal before receiving the product.

You can notify us of your withdrawal in your profile, at the order (Manage order), or by an unequivocal statement sent to the contact details given in section 1; you may also use the model form below for this. You must send the products back within 14 days of notifying us of your withdrawal. You bear the direct cost of returning the products; the available methods and fees are listed on the Exchange & Return page.

Within 14 days of your withdrawal, we will refund the full purchase price and the delivery fee (up to the fee of the cheapest delivery method), using the same means of payment as the original transaction, unless we expressly agree otherwise. We may withhold the refund until we have received the product back or until you have supplied evidence of having sent it back. You are liable for any diminished value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning.

The right of withdrawal applies to all products in the online store, including swimwear.

Model withdrawal form

To: Vivien Vance Kft., 1188 Budapest, Kisfaludy utca 174., contact@vivienvance.com
I hereby give notice that I withdraw from my contract of sale of the following goods: …
Ordered on / received on: …
Name of consumer: …
Address of consumer: …
Signature of consumer (only if this form is notified on paper): …
Date: …

8. Exchange

We offer exchanges voluntarily, independently of your right of withdrawal: you can request an exchange in your profile, at the order (Manage order), if you would like to exchange the product for a different size or a different product.

  • Within 14 days of receipt, we exchange without any reason being given.
  • Within 30 days of receipt, we exchange if you state the reason for the exchange.
  • In Hungary, exchanges via Foxpost are free of charge.
  • For other countries, the shipping fee for an exchange is the same as the delivery fee for that country.

9. Warranty and guarantee

Warranty for defects (statutory warranty)

In the event of defective performance, you may make a claim under the warranty for defects (statutory warranty): you may request repair or replacement of the product or, if this is not possible, a proportionate price reduction, or you may withdraw from the contract. As a consumer, you may enforce your claim within 2 years of receiving the product. Within one year of receipt, it is presumed that the defect already existed at the time of delivery, unless this presumption is incompatible with the nature of the product or the nature of the defect.

Product warranty

In the event of a defect in a movable item (product), you may — at your choice — make a claim under the warranty for defects (statutory warranty) or under the product warranty. Under the product warranty, you may only request repair or replacement of the defective product from the manufacturer, within 2 years of the product being placed on the market. As we manufacture our products ourselves, you can also make this claim with us.

Guarantee

No mandatory statutory guarantee applies to clothing products, and we do not offer a voluntary guarantee either. The European Union's information on warranty rights: Legal guarantee.

10. Complaints and legal remedies

You can submit your complaint as described on the Complaints page. We reply to written complaints in writing within 30 days.

If we reject your complaint or it is not resolved, you may turn to the consumer protection authority, the conciliation board or the court competent for your place of residence. The conciliation board competent for our registered office:

  • Budapest Conciliation Board (Budapesti Békéltető Testület), 1016 Budapest, Krisztina krt. 99.
  • Phone: +36 1 488 2131, e-mail: bekelteto.testulet@bkik.hu, bekeltet.bkik.hu

If you live in another Member State of the European Union, the European Consumer Centre in your country of residence can also help you resolve the dispute free of charge: European Consumer Centres Network (ECC-Net).

11. Copyright

The content of the online store — in particular texts, photos, videos, graphics and the logo — is protected by copyright and may not be copied or used without the operator's prior written permission.

12. Data processing

The processing of personal data is governed by the Privacy Policy.

13. Final provisions

The operator may amend the GTC unilaterally; amendments apply to orders placed after their publication. If any provision of the GTC is invalid, this does not affect the validity of the other provisions.