Frequently asked questions

Yes, you can place your order as a guest. After your first order, the system automatically creates a profile for you with the e-mail address you gave, where you can manage your orders later too.

Log in to your profile, open My orders, select the order and click Manage. On the Manage order screen you'll find every available change.

You can change or cancel your order until we have processed it. After that, once you've received your parcel, you can request an exchange or return.

Check your spam and promotions folders too. If it's not there either, log in to your profile: under My orders you can see whether your order has come through. If you can't see it there, write to us at contact@vivienvance.com.

Click the profile icon in the header to register. If you've already ordered from us, the system has automatically created your profile with the e-mail address you gave when ordering.

We ship in-stock items within 1–2 working days of receiving your order. Delivery time after that depends on the delivery method you choose and your country.

You'll find delivery fees and the free delivery threshold for each country and delivery method on the Delivery page, always up to date. We also show you the exact fee at checkout, before you place your order.

Hungary, Romania, almost every country in Europe and beyond. You'll see the available countries on the Delivery page and in the country selector at checkout.

Log in to your profile and open the order under My orders: you'll see its status there. The Track order menu item takes you there too.

You can pay by card, Apple Pay, Google Pay and Revolut Pay, and with some delivery methods also cash on delivery. You'll see the methods available in your country at checkout. Details: Payment.

Yes. Card payments are handled by the secure payment pages of Stripe and Revolut, so your card details never reach us.

Yes. You can withdraw from your purchase without giving a reason within 14 days of receiving your parcel. You can start the return in your profile, on the order's Manage order screen. Details: Exchange & Return.

In your profile, on the order's Manage order screen, you can request an exchange for another size or another product. We exchange items without a reason within 14 days of receipt, and within 30 days if you state the reason for the exchange.

You'll find the cost for each delivery method and country on the Delivery page, always up to date.

We usually process your refund within 7 working days of the item arriving back with us, and no later than 14 days after your withdrawal. For card payments the amount goes back to the same card; for cash on delivery we transfer it to the bank account you gave when returning the item.

Yes. You can return any item, including swimwear and sale items, under the same conditions.

Unfortunately not. We can only deliver and take back online orders by courier or via a parcel point.

You'll find the size chart next to the size selector on every product page. If you're between two sizes, write to us and we'll help you decide.

You'll find the material composition and washing instructions on every product page.

We're working on back-in-stock alerts and pre-orders, but they're not available yet. We announce new and returning products first in our newsletter and on our social media.

We make most of our products in our own sewing workshop and cutting room in Gyál, near Budapest.

Our stores in Budapest and Bucharest are waiting for you, where you can try on the collection in person.

Gift cards are not available to buy at the moment.

Log in to your profile, open the order, click Manage, then on the Manage order screen choose to report a complaint. You'll find the details on the Complaints page.

At the bottom of every newsletter you'll find an unsubscribe link; one click and you're unsubscribed.

Write to us at contact@vivienvance.com. We'll delete your data within one month, except for data we're required by law to keep (such as invoices). Details: Privacy Policy.

You'll find our contact details on the Contact page. Please include your order number so we can help you faster.